Work notes and comments in ServiceNow are referred to as journal fields. For both dynamic shares and bulk shares, options are available to Include journal fields and Include audit log with your shares.
You will need to select both the Include journal fields and Include audit log options to accurately update the history/activity log on your subscribing ServiceNow instance. Additionally, you will need to subscribe to both the sys_journal_field and sys_audit tables on your subscribing ServiceNow instance to receive all work notes and comments fields for your shared records.
NOTE: As a default, when Include journal fields is selected for a dynamic share, a maximum of 100 comments and work notes records and a maximum of 200 audit log records will be dynamic shared. This limit can be adjusted by changing the system property com.perspectium.dynamic.sys_journal_field.limit. Bulk sharing of comments, work notes, and audit logs are not restricted by these limits.
For more information about work notes and comments in ServiceNow, see journal fields and audit logging.
Prerequisites
First, you will need to create a dynamic share or create a bulk share.
You will also need to configure a ServiceNow instance as a subscriber.
Sync work notes and comments
To sync your work notes and comments with another ServiceNow instance, follow these steps:
Log into your sharing ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Perspectium > Replicator > Bulk Share.
Click into the dynamic share or bulk share that you want to include work notes and comments for.
Scroll down to the Additional Settings tab and check the Include journal fields and Include audit log boxes.
In the bottom left-hand corner of the form, click Update to save your changes.
