The Multi Team Administration creates teams that can be referenced in the team field on dynamic share, bulk share, scheduled bulk shares, shared queues, subscribed queues, and subscribe.
Procedure
To create teams, follow these steps:
Log into your sharing ServiceNow instance and navigate to Perspectium > Control and Configuration > Multi Team Administration
Fill in the name of the team you want to create. Choose an assignment group.
Click Submit to save your changes.
Next steps
Once a dynamic share, bulk share, scheduled bulk shares, shared queues, subscribed queues, and subscribed activity is referenced with a team field, all of the activity associated with those references will be reflected in this view; i.e. if you were to create a new bulk share referencing the "Perspectium" team in the team field.
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