A subscribe queue will need to be created in Salesforce to store messages coming into Salesforce from shared ServiceNow incidents.
Prerequisites
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Create a ServiceNow shared queue for Salesforce
Create a ServiceNow dynamic share for Salesforce
Procedure
To create a subscribe queue in Salesforce, follow these steps:
Log into your Salesforce organization and click the
icon in the upper left-hand corner of the screen. Then, click the Perspectium Replicator app.
In the navigation bar near the top of the screen, click Queues. Then, in the upper left-hand corner of the resulting page, click New Queue.
For the Queue Name, type psp.out.siam.salesforce.<salesforce_instance_number>
For example, if your Salesforce instance number is na55, your subscribe queue name should be psp.out.siam.salesforce.na55.
From the Direction dropdown, choose Subscribe.
Type your Perspectium Integration Mesh URL, username, and password in the appropriate fields. Then, click Save to finish creating your subscribe queue.
NOTE: You can optionally click Get Queue Status before saving your shared queue to check if the queue was created successfully and is active.
